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Moon Palace Cancún - All Inclusive

4.5 star property
Beachfront property near Moon Palace Golf Club

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Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
Children's area
Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk
16 restaurants, breakfast, dinner served; Asian cuisine
Reception
Reviews
8.0

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Popular LocationXoximilco2 min drive
  • Popular LocationMoon Palace Golf Club4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)7 min drive
  • Popular LocationRiviera Cancun Golf Resort14 min drive

Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, minibar, in-room safe, desk

Superior Honeymoon Suite - King Size Bed

  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed | Premium bedding, minibar, in-room safe, desk

Superior Governor One Bedroom Suite Ocean View - King Size Bed

  • 969 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Junior Suite Golf Course - Kids & Teens Free

  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Swim Up Suite Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Deluxe Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Family Suite Garden View - Kids & Teens Free

  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, minibar, in-room safe, desk

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Outdoor pool
Moon Palace The Grand Cancun - All-inclusive
On private beach
Pool
Breakfast included
All inclusive
4.2 out of 5, Very Good, (1088)
The price is $733
per night
$891 total
includes taxes & fees
May 31 - Jun 1
Moon Palace The Grand Cancun - All-inclusive

About the neighborhood

Cancun

On the beach.You'll be within 3 miles (5 km) of Moon Palace Golf Club and 9 miles (15 km) of Riviera Cancun Golf Resort. Delfines Beach and El Rey Ruins are within 12 miles (20 km).

What's nearby

  • Xoximilco - 2 min drive
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Iberostar Cancun Golf Course - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • Grand Lobby Bar - 6 min drive
  • Sky Bar - 8 min drive
  • Lobby Bar - 8 min drive
  • Cusco - 9 min drive
  • Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

Beachfront property near Moon Palace Golf Club
Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 16 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancún - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this Cancun property.

  • 2036 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 9 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available
Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. Beds feature premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27 holes of golf
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch Smart TV with cable/satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels

Outdoor space

  • Balcony

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Frequently asked questions

How close is Moon Palace Cancún - All Inclusive to the airport?

Moon Palace Cancún - All Inclusive is 5.2 mi (8-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of May 17, 2024, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on May 21, 2024 start from $468.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Moon Palace Cancún - All Inclusive have an airport shuttle?

Moon Palace Cancún - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 26 per person, roundtrip.

How close is Moon Palace Cancún - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Moon Palace Cancún - All Inclusive offer free breakfast?

Moon Palace Cancún - All Inclusive offers free buffet breakfast every day from 6:00 AM to 11:00 AM.

Is there a casino at Moon Palace Cancún - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are nearby.

What time is check-in at Moon Palace Cancún - All Inclusive?

Check-in begins at 3 PM.

Is there free parking at Moon Palace Cancún - All Inclusive?

This property offers free self parking and valet parking.

Does Moon Palace Cancún - All Inclusive have a pool?

Moon Palace Cancún - All Inclusive features 7 outdoor pools and a children's pool.

Does Moon Palace Cancún - All Inclusive have a restaurant?

Moon Palace Cancún - All Inclusive is home to Momo Teppanyaki, which features Asian cuisine.

Does Moon Palace Cancún - All Inclusive have a spa?

This property has a spa, which features detox wraps, body scrubs, and mani/pedis.

How close is Moon Palace Cancún - All Inclusive to downtown Cancun?

Moon Palace Cancún - All Inclusive is 11.9 mi away from Cancun.

Moon Palace Cancún - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1249 out of 2373 reviews" "
Rating 8 - Good. 456 out of 2373 reviews" "
Rating 6 - Okay. 276 out of 2373 reviews" "
Rating 4 - Poor. 178 out of 2373 reviews" "
Rating 2 - Terrible. 214 out of 2373 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Lalit K.

Liked: Staff & service, amenities, property conditions & facilities
Expedia VIP is such a Scam. We did not get any special service. No complimentary upgrade...just a bottle of wine.
Stayed 4 nights in Feb 2024

8/10 Good

Dongmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly great. Room is quite old, and leaky spots. Tap water (shower) stinks, seems like pipe is old. Food is average, pretty good. Not too bad Drinks pretty good. Staffs are mostly kind and tend to help, but some staffs are not. Some sales staffs push too much for membership, and when I expressed, not interested, their faces just changed, and I felt a bit offended by their languages or the way of saying. Overall it's good place for 5 days.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ellen

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace was really nice! I wouldn’t go if you’re not bringing a kid, go find an adults only property if that’s the case, but if you have a kid (or several) it’s everything you could want. The infrastructure of this place blew my mind: constantly running golf carts to take you places, really fast room service and supply requests (which is NOT the case everywhere), and an app that works extremely well when onsite. Much of the food and liquor options are a mark above other all inclusive places, too.
Stayed 4 nights in Feb 2024

10/10 Excellent

Roberta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay We had an amazing time
Stayed 7 nights in Feb 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was pretty clean and quiet , but the beach was disappointing because it was fool of seaweed and it looked brown, but they were cleaning it out. Cancun adventure Excursions was definitely fun !
Stayed 3 nights in Feb 2024

8/10 Good

tommy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Heard some good things about this property so we gave it a try. Overall it was a OK resort yet price was more then RIU and Barcelo so we thought it might be super. However, the food was ok, shows were decent, room at Nizuc was nice but a little old, and beach area was not swimmable.
Stayed 3 nights in Feb 2024

6/10 Okay

ROJARANI GOUD

Liked: Cleanliness
Disliked: Staff & service
Room service is not good
Stayed 5 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Kenil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property, polite staff, we had a 2 yr old baby with us, even he enjoyed. So many pools, so many activities Great playroom for kids. Pickleball, lawntennis available for free for adults Good food options. But make sure you reserve dinner tables in advance
Stayed 5 nights in Feb 2024