8/10 Good
Karen A, Staten Island
Traveled with partner
May 14, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Our overall stay was great, the property was clean and beautiful and our room was clean & gorgeous.
There were many pools and although the resort seemed full it was never crowded.
Our first morning we went to the on site restaurant, beautiful view on the beach but the service was disappointing. After waiting upwards of 10 minutes to be acknowledged our server took our order, brought us coffee then checked on us 3x in 40 minutes...no food to check on despite the 4 surrounding tables who sat after us were finishing their meals. I sought him out to ask about the order, he was checking....he said "There was an error in the machine" and we'd be discounted. Another 15 minutes the order shows up - and it's not what we ordered. Next time we were checked on we told them we were very disappointed and they took the food away, the Manager came over and took care of the situation immediately and we appreciated that very much. But we avoided the on site meal services the rest of our stay.
The cost of many of the meals seemed very overpriced as well. I get you pay for where you stay but some things don't need to be as costly, $12.80 for 2 16 oz bottles of water.
I loved that it was right at the beginning of the 7 mile bridge & the 2 mile walking bridge, made for great morning walks & easy drive to the lower keys.