2/10 Terrible
April
Mar 2, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I requested a 2 bed accessible bathroom room for my grandmother. When she reached to the hotel room, it was not accessible. The man at the front desk said that only rooms with 1 bed are accessible. The pictures on expedia's site showed 2 beds and an accessible bathroom. I called choice hotels to complain and share my frustration. How can you only offer rooms with 1 bed for people who need accessibility? That is not equitable. Some elderly people have an aid that works with them. It is not ethical or appropriate for them to sleep in the same bed. Choice hotels need to better to accommodate all people and their situation. The hotel also smelt like Marijuana really bad and people constantly arguing. Not a good choice and will never stay there again.
April
Stayed 1 night in Feb 2024