8/10 Good
Verified traveler
Mar 9, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, spacious, clean
Very modern and spacious interior, clean room and comfortable bed. We were able to get an early check-in, which was amazing as we had just gotten off a long-haul flight and were exhausted. Service was friendly, but despite the booking being made in my name and paid for with my credit card, the front desk clerk kept addressing my husband instead of me (female) at check-in. This was quite awkward and frustrating for both my husband and myself, and made me feel disrespected.
If you like peace and quiet, try to get an upstairs room. We were on the first floor and unfortunately there was a family with multiple small children staying upstairs, who spent a lot of time jumping, running and stomping around from one end of the room to the other. So every thud and bang came through the ceiling and it was not conducive to relaxation. The staff did try to assist with this, but the noise continued because some people do not have consideration for other guests. It was a relief when the family checked out after one night. Perhaps families with small children should be placed on the lower level so other guests do not have to suffer!
Verified traveler
Stayed 2 nights in Mar 2024