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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5 star property
4.5-star adults-only hotel near Playa del Carmen Main Beach

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Room amenity
Front of property - evening/night
Premium bedding, pillowtop beds, in-room safe, blackout drapes
Restaurant
Lobby sitting area
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • BarBarBar
  • All inclusive
  • Hot TubHot TubHot Tub
  • Spa
  • Breakfast available

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite - 1 King Size Bed

10/10 Exceptional
  • 534 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite - 2 Queen beds

9/10 Wonderful
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Master Suite

Deluxe Master Suite | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Master Suite

10/10 Exceptional
  • 1184 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2460)
The price is $332
per night
$333 total
includes taxes & fees
Jun 15 - Jun 16
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the neighborhood

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Micaela's - 2 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5-star adults-only hotel near Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • Elevator (39 inch wide door)
  • Tile flooring in room

Room amenities

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Outdoor space

  • Furnished balcony

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive to the airport?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is 22.5 mi (257-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive on Jun 3, 2024 start from $124.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have an airport shuttle?

Airport shuttle services are not available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 3-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offer free breakfast?

Free breakfast isn’t provided at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, but buffet breakfast is offered for a fee of USD 10 per person.

Is there a casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

No, there is no casino at this hotel, but Riviera Gran Casino (14-min walk) is nearby.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

This hotel offers free self parking and valet parking.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a pool?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive features an outdoor pool.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a restaurant?

Yes, there are 3 restaurants on site.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a spa?

Pamper yourself with a day at Okom, where you can enjoy body scrubs, body wraps, and massages.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive to downtown Playa del Carmen?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is 0.4 mi away from Playa del Carmen.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1004 reviews" "
Rating 8 - Good. 236 out of 1004 reviews" "
Rating 6 - Okay. 87 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LaShawn, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second visit to the hotel since Feb 2020. Happy to report the hotel has not declined in service, food offering or drinks over the last 4 years. We opted for the all inclusive package which was well worth it. This is NOT the hotel for you if you are looking for quiet stay, there is a DJ at the pool daily and bars across the street from the hotel which play loud music. We knew this going into our trip so we were not bothered by it. In fact one night we noticed from our balcony that there was a drag show at a bar across the street and went down to the bar and see the show! Access to the sister hotels are no longer included and pay extra however worth it. We went to the reef coco beach two days to enjoy the beach and swim in the ocean. Drinks and snack bar at that hotel were good. Overall, would return again!
Stayed 7 nights in Feb 2024

10/10 Excellent

cy

Traveled with partner
Liked: Staff & service, amenities
everyone was great. ty
Stayed 5 nights in Feb 2024

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food nicely presented, nice size rooms. Music by the pool day time to loud, so couldnt talk.
Stayed 7 nights in Feb 2024

10/10 Excellent

Bridget

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hector the bartender deserves a raise
Stayed 3 nights in Feb 2024

6/10 Okay

Ian

Traveled with family
Liked: Cleanliness, staff & service
Room was across the street from bar which had very loud music and DJ’ing until the early morning hours. No blackout curtains. One elevator not able to go ‘UP’ and remained broken throughout our stay. Good water pressure and hot water was quick. Toilet was leaky. Good variety of food at breakfast buffet. A/C was efficient and quiet.
Stayed 6 nights in Feb 2024

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated everything about our stay at this hotel. Literally everything was wonderul and we have no complaints, only enjoyed every moment!
Stayed 2 nights in Feb 2024

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime I go to Playa De Carmen I stay at Reef 28. Fun atmosphere and the service is excellente!! It is a short 2 min walk into town and the beach which makes it convenient. I highly recommend staying at this Hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

James Richard Dunsirn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short walk to the ocean. Close to the main shopping area. The food choices were good. The staff was amazing.
Stayed 6 nights in Feb 2024

4/10 Poor

Song, Mississauga

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The room facing south was too noisy
Stayed 5 nights in Feb 2024