2/10 Terrible
ben
Business traveler
Jan 24, 2024
No response from Hotel or Hotel.com shocking
Awful- firstly this was booked in error. Hotel.com app showed an error when I tried to book it and I believed the transaction had therefore not been completed. When I went back to try and rebook, it said there were no rooms left. I then booked another hotel. Shocking but to my amazement hotel. com then charged me for this hotel which was not refundable. I immediately tried to phone the hotel to change the dates and see if they would push the stay on into February as I had paid for a room I could not use but nobody picked up- I was trying to change the dates so I didn’t lose the money. I emailed the Hotel direct within 5 mins of the booking but again no response. I then tried emailing the next day and tried to phone the hotel on 2 further occasions but no response. They just don’t care, have no customer service and take your money without trying to resolve the problem. AWFUL!!! At least answer the phone or respond even if you can’t help. As for Hotel.com you can’t get hold of them either- it is a joke
ben
Stayed 1 night in Jan 2024