2/10 Terrible
Verified traveler
Feb 27, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Fix, repaint, redecorate and get rid of the smells
Quite possibly one of the worst hotel experiences in the UK - million dollar setting for a very very old, dilapidated property where no one seemed to care a jot! The front door was broken and off its hinges, the reception grill was down more than it was open as in don't bother us we are probably in the front having a cigarette (as was the case), the room stunk like wet dog -on arrival I went straight back to front desk to ask for another room only to be told the property was full no other rooms - i had worked all day, travelled hours and it was late so leaving for another property from the middle of no where was it seemed not an option - also quite likely because i doubt i would have received my money back. The old bathrooms simply had the tiles painted over in white paint and there was grime around all the tiles though the bathroom seemed clean enough. The walls were full of nasty stains with no effort to paint over or clean, heaven knows what they were but certainly a bit scary. I emptied some expensive aftershave around the room which masked the awful smell for a half hour then it came back. I woke up at 6 am to get out of the room but the person i did see briefly could not even tell me what time Costa opened - so i sat in the car freezing to avoid going back to the room until the coffee shop eventually opened. The bedding appeared clean and the bed itself was not uncomfortable but the room itself and the experience and lack of service was certainly not worth almost £100!!
Verified traveler
Stayed 1 night in Feb 2024
