2/10 Terrible
Amanda
Traveled with partner
May 14, 2024
Disliked: Amenities
Even though I had called and confirmed that I was booked into paradise oceanfront with a kitchenette and partial Oceanview when I checked I was told the room I was booked into just had a microwave and mini fridge and no view. They then tried to get me to pay an additional $600 for an upgrade to the room I had previously called to confirm. After the person that checked me in tried to negotiate with me by asking "how much are you willing to pay for the upgrade?"I said nothing because the"upgrade" is what I already paid for and confirmed. After agreeing to take the room without what I paid for miracously the room I was already booked into had a kitchen and Oceanview. This just seems like the property and managers have trained employees to get every dollar they can at checkin. I was aware of the resort fees and parking so I wasn't surprised with those charges. What I was surprised by was that the majority of the other guest I spoke to were not charged resort fees. So it seems like maybe they are trained to get money out of some. Additionally the breakfast was closed before 9 am on multiple days of my 9 day vacation so I'm not sure what exactly the resort fees were for if they weren't reliable for the breakfast much less the dirty pool. Back to the room, it was not in the property that I booked. It was an okay room but after the money grab at checkin I just wanted to enjoy my vacation and HBH did nothing from start to end to make my only vacation of the year relaxing.
Amanda
Stayed 9 nights in Apr 2024