4/10 Poor
Jhankhna J.
May 30, 2024
Disliked: Cleanliness
Disappointing Stay
We recently stayed at a VRBO property in Kauai for a week in May 2024, and unfortunately, it was a very disappointing experience. Despite the beautiful location, several significant issues made our stay far from enjoyable.
1- The cleanliness of the property was subpar. We found the floors dirty, with visible dust and debris. The kitchen appliances were greasy. A few bathrooms had mold in the grout and soap scum on the fixtures
2- The air conditioning downstairs did not work, leaving us uncomfortably hot during the day.
3- The garbage disposal in the small kitchen sink did not work, which was both inconvenient and unpleasant.
4- We also faced a major issue with the electrical power in one of the bedrooms. My 80-year-old mother’s bedroom had no electrical power for several days during our stay. This meant no lighting, no ability to charge devices in the room, and no functioning outlets. This was both stressful and unacceptable.
5- One of the most frustrating problems was with the hot tub. It did not get hot due to a failed circuit board, which took four days to repair. This was particularly disappointing as we had been looking forward to using it to relax after our daily activities and had selected this property over other lower priced options for the hot tub and air conditioning. The owner did compensate us for the hot tub issue but the lower AC unit was never resolved.
Both VRBO and Sue are aware of the maintenance issue that disrupted our vacation in paradise.
Jhankhna J.
Stayed 7 nights in May 2024