6/10 Okay
leighanne, Syracuse
Traveled with group
Feb 14, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There are several pros and cons to this resort. It’s big, clean, with a variety of things to do. The dinners are good, servers at the restaurants are extremely friendly. Actually, all employees are very friendly throughout the resort.
However, a lot of the amenities they offer are an extra charge. Most of the staff, although friendly, move at a glacier pace, and it doesn’t seem staffed appropriately. For example, we went when the resort was sold out, but the main pool had one bartender. The coffee shop would have a line with one person making coffee, slowly, while another stood there waiting to serve a pastry if someone asked for one. Also, the buffet for lunch and dinner was the worst variety of any buffet we have been to thus far. We travel yearly, a new resort every time, and have for the last 10 or so years.
Please trust that it is not worth the free massage to take hours of your vacation time to listen to their “membership” program. If you do choose to do it, be careful what they offer you to talk you into listening because they will take as many hours of
Your time as possible no matter how little time they promise it’ll take and make sure you don’t agree to RESORT credits, as you won’t be able to use them for much. Bargain for the ROOM credits, which can be used for anything.
I would not visit this resort again.
leighanne
Stayed 7 nights in Feb 2024